Sigh!!!!
This afternoon, I called SIA hotline to request for waiver of admin fee for our re-routing from Tokyo to Zurich. Finally managed to get the waiver of $30 per pax but.... we cannot enjoy the airfare that is available through internet. Internet booking fare is appx $1800 and the normal booking fare is appx $2200. $400 difference for per pax! Why can't they just allow me to have the same rate.
Had asked how about deferring the Tokyo tickets to some time later since I do not mind keeping it first if I can defer for at least half a year but was told that the deferment is only 1 month from original departure date (which is till mid May 2011). With current situation of Fukushima's nuclear crisis, who dare to go???? Even the Ministry of Foreign Affair had asked Singaporeans to avoid travelling to Japan.
When I asked how they can assure that we will be fine by travelling to Japan without any other choice. Answer is : nobody can guarantee that. Can't guarantee.. then let us do the refund and rebook for the new destination lah.
I am going to continue to call the hotline until they allow to cancel or rebook with internet fare.
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